Poor signal in the countryside. Slow internet. Poor customer service.
They might or might not sent an invoice to a few weeks ago. Any how, I never received any invoice from them. A couple of days ago I suddenly received an invoice, together with a debt interest fee. Come on, I didn't receive the original invoice, if they actually sent out. How was I supposed to pay an UN-SEEN invoice. Contacted customer service but they just kick the ball.
What a crappppppppppppppppy company this is!
The company is very wired. They used DHL, every expensive courier, to ship but they are unwilling to buy packing boxes. I received my items packed simply in a plastic bag! All the items are damaged to some extent. None of them are suitable for gifts. The most frustrating shopping experience in my life!!
I contacted them via email, no response at one week at all. No customer service phone number is provided on their website!
Disappointed that Trustpilot does not allow to give a 0 star rating. If yes, I would definitely give 0 star for this company!
Jean Sleep Murdoch found this review useful
Products poorly packed and thus damaged during shipment.
I asked for a refund. But after 5 days I received no reply!!
Stay away from dealextrem. I recommend LightInthebox.com instead!
Ordered 11 items, 2 of them are faulty! Got one replaced after contacting costumer service. The other one, found faulty a few days later, haven't been replaced yet!
The customer service refuse to reply my email requesting a replacement for a faulty item! What a crappy kundservice. I sent the email twice more than one week ago. No reply yet.
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