I received an order in Nov 2010 incorrect size returned immedietly have proof of them receiving parcel. No replacement item was requested just refund, end of Nov was told money would be in bank in 5 days Now 2/2/2011 still no refund made 32 calls where have spoken to a member of staff, left 10 ansaphone messages calls not returned and numerous emails - they received them but no reply, called again today and girl playing dumb on phone said oh are you wanting a refund? complete joke - theft is what they are guilty of.
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