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UK Oak Doors

Get there in the end but takes some time

Having now ordered skirting and facings for two bedrooms so far I don't think any delivery has happened as planned - and for the price charged it gets very annoying. For the first room we had incorrect items delivered, re-orders and delayed deliveries and for the second room we had one part of the delivery fairly quickly and then a delay on the second part. Sadly we have started with the materials so to keep things the same through out the house we will have to keep going....8 rooms to go so fingers crossed we do not have delivery issues every time. Once we do manage to get the correct items to the house they are good quality and really look the part - we are using solid oak skirtings/facings as it is a old house and they do really bring back the original look of the property

11 June 2013

Reply from UK Oak Doors

Dear Customer,

Thank you for taking the time to leave us a comprehensive review.

Firstly we would like to apologise for any inconvenience caused by the issues you had with delivery.

Our problem lies mainly with the skirting, With it being such an awkward size ( 3 meter lengths ) we can only use a particular courier to deliver these items. For future reference our current lead times on delivery for skirting its 5-10 working days so for any further orders which have skirting, please allow for the longer than usual delivery time.

We are really glad to hear that you are happy with the products and if there is anything we can help with in the future please let us know and please know your feedback has been taken on board.

Kind regards,

Kishen
UK Oak Doors

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