Mrs victoria gill´s profile

Reviews (3)

The Outdoor & Country Store (www.outdoorandcountry.co.uk)

Lovely item but commuication & packing could be better

I bought the green version of this from Barbour direct - it arrived in a box wrapped in tissue paper. The item I received from Outdoor & Country was the same marvellous Barbour Quality but considering it cost me over £200, just wrapping it in plastic in packaging that you had to cut with scissors to open made me slightly nervous. Delivery took a little longer than I expected & I had no despatch or tracking communication (again high value item) but item was fantastic Barbour quality

Spartoo

Service great, product not so much

I didn't receive the size I ordered then the size I ordered wasn't available which was rather annoying. It was a bit slow getting here but the return, bizarrely, was much quicker. Communication and service were Ok

30 July 2013

Reply from Spartoo

Hello Mrs Gill,

Thank you for taking the time to write your review. I do understand that your satifaction with our services was undermined by the fact that you received the incorrect size.

Returns can be processed quite quickly. If, for example you opt for our free delivery for an item (delivery maximum 6 business days from despatch) and then return the item right away and let us know right away, this can be normal that your return is processed more quickly than a delivery arriving to you.

Kind Regards,
Katie, Spartoo Customer Service

Watersports Warehouse

Friendly, efficient service

Excellent communication, quick, carefully packaged delivery and very pleased with my items. Would have no hesitation in recommending and using again. Thank you

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Mrs victoria gill
Reviewer
United Kingdom

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