Very difficult to cancel service. Have to get in 'live chat' as no facility to cancel on accounts page. As I had one website from one.com auto renew I cancelled 2nd site in advance. (The other site auto-renewed and stole payment from my card!) I cancelled website before auto-renewal kicked in but was then told I must pay for another years subscription (AT FULL RATE- NOTE NO DISCOUNTS FOR RENEWAL) as I hadnt cancelled in writing 30-days BEFORE renewal was up. This is a complete con, only set-out to make it very difficult to cancel. I complained about this but the company merely referred me to some hidden clause in Terms and Conditions. Very poor experience- avoid avoid avoid!
Ordered a complete bathroom package, told it would be with me Friday. Didn't arrive. Chased it up and they said it would come Wednesday. When it did arrive shower screen that was part of order was not present, instead 2 bath screens had been included in order. Poor to say the least.
It gets worse... Told by my plumber waste was wrong so called to tell Bathrooms321. they insisted this could be the case, but i emailed photos all the same. Chased up my emails with mutiple calls only to eventually be told that the waste i'd be sent was discontinued so they'd send me out another. My plumber was waiting to finish bathroom (and costing me more money!) so i had to send him out to the shop to buy another waste (wasting more time) and all i was offered by general manager was a £10 refund. This customer service is WAY OFF!
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