Jenna Pink´s profile

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Quick to take you're money but shocking customer service if you need help...

My friends and I booked our flight online with Lowcost Holiday for 11/07/13, on my email confirmation I noticed there was a mistake and one of our names was miss spelled. I went on their website and placed an online amendment, which stated I would be called in 72 hrs regarding the amendment but this didn't happen!

After 3 days, I called and having been in a queue for around 10-15 minutes I was greeted by a very rude and abrupt man, I explained the situation and he put me on hold. I was then blind transferred to ‘Avro’ the airline who had no record of the booking; and had no idea why I was passed through to them explaining Lowcost Holidays are the booking agency and therefore they should be doing this. I rang Lowcost Holiday back to again have the same experience happen!
I made a third call obviously feeling very frustrated and asked to speak to a manager, but was advised there were no managers available? I was advised he would sort the name issue for me, he did sent a new confirmation booking with the addend name via email and said he would call to confirm the amendment cost, again no call! I called a 4th time but this advisor said he couldn't possible help (may of had something to do with them closing in 10mins).

I rang again the next day, but was advised they couldn't help as the airline was closed.

I have sent a complaint via email and magically I received an email back from my online amendment just the three days overdue and wanting to charge me £55 for the pleasure.

I understand we made the original mistake but all I want to do is correct it!! After the terrible customer service I've received I want the charge wavered. I am awaiting a manager call back as I write but then again I was waiting for a call back two days ago?? Booking a holiday should be a good experience, shouldn't it?

14 June 2013

Reply from Lowcostholidays

Good Afternoon,

I am sorry to hear that you have experienced this whilst trying to you getting booking amended.

If you could email your booking reference number to and we will be to investigate into the issue further.

Kind Regards,


Jenna Pink´s profile

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Jenna Pink
Nottingham, United Kingdom