My friends and I booked our flight online with Lowcost Holiday for 11/07/13, on my email confirmation I noticed there was a mistake and one of our names was miss spelled. I went on their website and placed an online amendment, which stated I would be called in 72 hrs regarding the amendment but this didn't happen!
After 3 days, I called and having been in a queue for around 10-15 minutes I was greeted by a very rude and abrupt man, I explained the situation and he put me on hold. I was then blind transferred to ‘Avro’ the airline who had no record of the booking; and had no idea why I was passed through to them explaining Lowcost Holidays are the booking agency and therefore they should be doing this. I rang Lowcost Holiday back to again have the same experience happen!
I made a third call obviously feeling very frustrated and asked to speak to a manager, but was advised there were no managers available? I was advised he would sort the name issue for me, he did sent a new confirmation booking with the addend name via email and said he would call to confirm the amendment cost, again no call! I called a 4th time but this advisor said he couldn't possible help (may of had something to do with them closing in 10mins).
I rang again the next day, but was advised they couldn't help as the airline was closed.
I have sent a complaint via email and magically I received an email back from my online amendment just the three days overdue and wanting to charge me £55 for the pleasure.
I understand we made the original mistake but all I want to do is correct it!! After the terrible customer service I've received I want the charge wavered. I am awaiting a manager call back as I write but then again I was waiting for a call back two days ago?? Booking a holiday should be a good experience, shouldn't it?
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