I was waiting for some parcels, I did not receive a dispacth email from the seller or City-Link, so i had no idea when they were being sent. I got home from work around 5pm on a wednesday, to find a 'Sorry we missed you' card. It said to reschedule a delivery on the webiste, before 11pm that night, or they would automatically try again the next day. I thought that was crap as i had to go to work and nobody was available/willing to sit in my house and wait for it. When i went on the website, i contacted them via email to ask if i can arrange the delivery at a time better suited to me. I waited until around 10:30 that night and received no reply, I had to quickly reschedule it to the friday, before the 11pm cut off time. I got home from work on the thursday to find another card through my door, they had tried to deliver again, but i was at work (like most people on a weekday!!!). The card said, after 2 failed deliveries, i would have to pick the parcels up myself at the depot, which is an hour drive away. I called up the customer care line, who was helpful at the time, but in hindsight turned out to be utter bollocks! She said the delivery was still scheduled for Friday and asked me if there is anywhere the driver could put them, in case i was out. I told them my unlocked shed was ok and my neighbours could be in to accept it. I asked her if the delivery could be made after 2pm, when i finished early that friday. She said that would be fine and she would leave a note with the driver. Friday morning, i got a call at 10am from the driver, saying he was nearby and asked if i was in, i told him i was at work and will be home at 2, he asked "can i leave it somewhere?" i said "yes, in my shed in the back garden, it is open". He said "OK, no problem". I got home around 2 and found he hadn't delivered it. I waited until around 5, when i know they stop delivering. I went online to track the parcel, which said it had tried to be delivered at 11am on friday but nobody was home, so they returned it back to the depot. Not only did he ignore my instructions, (which he said they can do) but he didnt even leave a card to inform me! I complained to City Link with a snotty email, they sent me an automated response to say it will be dealt with. I waited until the Monday and still didnt get a response from them. When i clicked on the email link to view my case, there was nothing there, as if they had deleted it! The seller then emailed me saying City Link informed them of 3 failed deliveries, and if i want it redelivered, i have to pay ANOTHER delivery charge of £6!!! Absolute con artists! It still frustrates me why companies like this, deliver when most people are at work, don't deliver on weekends or after 5pm and waste so much time, money and fuel trying to deliver something at stupid times! if they asked me in the beginning a date and time to deliver, there wouldn't be this whole mess and scathing review!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.