I booked a package hotel and ticket to a theatre with ticketree. But when i got to the hotel (Holiday Inn) at 2pm (the check in time) i showed the member of staff on reception my confirmation of booking and reference number to found out that tickettree had booked it under a different name to mine, they had booked the room under an L Bradford instead of L Bedford, which created alot of confusion at the hotel and they couldn't check us into our room at this time. After speaking to the manager of the hotel and confirming my reference number and showing them my confirmation of the booking they agreed that the booking reference was the same as theirs just booked in the wrong name. While they were also looking at the confirmation they noticed they i had booked a double room, but in fact tickettree had actually booked a twin room and therefore they didn't have room ready for us to check in to at that time!! Not happy at this point!! We were told it would be another 1 and a half hours until we could check in. We were very unhappy with this, but it wasn't the person the reception's fault, it was tickettree's!!! So instead of being able to get into our room, we had booked, to put our personal belongings before were going to the show, we had to give our personal belongings to the receptionist to put in to a room to keep safe, while we go off to enjoying the show!!! At first we felt uncomfortable with, as we thought we would and should've checked in to our room i had booked, but we didn't want to carry them around London, so we gave them to the receptionist!!! That half an hour trying to sort everything, was not a very nice experience and can only blame tickettree and therefore me & my partner will not be using tickettree again!!!!
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