I booked my ferry with Direct ferries and then realised I had made a mistake by booking a 2-30 ferry instead of the 14-30 ferry (24 hour clock). I tried to amend my booking on line and the amendment showed an excess charge of £26.00, Although it was my mistake I accepted the charge and tried to pay it, My credit card would not go through. I then called direct ferries and explained that I was trying to pay the excess charge, their agent Charlotte told me the charge was then £36. not £26 shown on line, I queried the extra charge and Charlotte said she would call me back after her investigation. She never did. I called again and spoke to another agent and he then told me the charge would be £46 plus the credit card charge ..What a total rip off...I then checked how much if I had booked direct with Stena Line they would have charged £367.. if I had booked direct with them...so Direct ferries charged me £50 for an amendment ..Never ever again you theiving people and your admin.... £50 for nothing at all and you lied TOO.
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