Helen Dooley´s profile

Reviews (1)

Groupon UK

Is Groupon or Gardening Express responsible?

I purchased a discount voucher for 4 hanging baskets from Gardening Express via Groupon. The baskets finally arrived after a rather long wait. ( Certainly not the stipulated 5 days) The product was dreadful, 4 non matching plastic pots with rather badly potted and poorly arranged plants. The baskets had no resemblance to the advertisement and the plants wilted and sparse.
Gardening Express are difficult to contact but I finally managed through Facebook. They claim the baskets were damaged in transit but it is evident that all the baskets were badly thrown together. They say that Groupon are the only ones able to refund me and they can only replace the baskets. They have been very difficult.
I have called Groupon twice but they maintain I have to send the product back to GE . Groupon said they will issue a request to GE to contact me to ask me to return the baskets. once they confirm to Groupon they are in receipt of my baskets I can have a refund.
Groupon state that as it is a discount voucher it is not their responsibility.But GE claim Groupon is responsible.
I have to say customer service from both parties has been poor. I ordered the baskets in good faith but I have been left with a product that is unfit for purpose. To get a favourable outcome I either have to risk a replacement ie it may be as bad as the original or I have to wait for GE to request a return to maybe get a refund. Valued customer? Don't feel it. Companies used to pride themselves on customer care. Without out customers these companies can't function!

25 June 2013

Reply from Groupon UK

Hi Helen,

Thank you for your feedback and we fully understand how you are feeling. Please send all the details to sm.support@groupon.co.uk and we will ask a senior customer service rep to investigate this. Please also put TRUSTPILOT into the subject line. Thank you. Groupon UK.

Helen Dooley´s profile

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Helen Dooley
United Kingdom