Imo Meborn-Hubbard´s profile

Reviews (1)


Just at the very end of the transaction, this message appears:
"During the booking process it appears that in the time between between processing payment and confirming the order, the product in the shopping cart was unfortunately no longer available. We have received your payment, but have not been able to complete your booking."

It has asked me to contact customer service "immediately" but I cannot do so until the lines open again at 8am. I then tried calling my bank to cancel the transaction but there's nothing they can do, so now I have lost over £2000 and have to wait until 8am to find out what I can do about this.

I looked at these flights yesterday and they've already gone up £400 in the space of 24 hours, I needed to buy these flights now before the price goes up yet again. I am absolutely disgusted that they think it is acceptable to take my money for flights that were NOT THERE.
This is the very last thing that I need, booking flights is stressful enough when they're this expensive, I DO NOT NEED yet MORE stress.

Stay away as far as I'm concerned, taking my money for flights that aren't there sounds downright illegal to me.

11 June 2013

Reply from

Dear Meborn-Hubbard,

Thank you for informing us of the issue you had while making your booking on our website.
Please accept our sincere apologies for the heartache and the inconvenience.
We tried to look into your booking request, but unfortunately we were unable to retrieve your data with your name. Therefore, we ask you to please send us an email to and on the subject line, please mention in attention to Kenny, with your telephone number so that we can contact you to get your matter resolved or find a solution to your issue.

Thank you.

Kind Regards,

Imo Meborn-Hubbard´s profile

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Imo Meborn-Hubbard
London, United Kingdom