We purchased tickets online before going to London to make it easier. When we arrived to London, we hopped on the bus and unknowing to us, we gave the bus driver our ticket, got our maps and earphones and went to sit down. We got off kensington palace and when we wanted to hop back on, the representative on the side walk did not let us get back on!!! He told us we should've received a ticket (which we didn't). We informed him of what happened but he refused to let us use the bus. We are tourist and didn't have access to our phones to show proof of our purchased tickets. We had to spend more money on tickets to the underground transportation. Use another tour bus company!!! We wasted 46 British Pounds on one ride!!!
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