Despite reading numerous reviews online about avoiding Wren Kitchens, I went to visit their Bolton store. I was impressed with the quality of their units compared with the units of other major brands. They have units from many suppliers side by side together with their own units and you can tell the difference in quality.
So I took the plunge and spoke to one of the sales people, who was really helpful and designed and ordered our new kitchen for us.
Kitchen arrived on the stated date and the guys delivering it placed each unit where I wanted, as I wasn't ready for installation I had to keep them in a spare room for a few months and told the sales person this, she replied back saying that it was ok and that once I opened up the kitchen I was to report back if I had any issues.
when I did manage to unpack the units, I discovered that these weren't the same as the ones they display in the showroom. The back boards are only 2mm think and really flimsy, the ones in the showroom are 4mm thick and look much better than the ones they're compared to from other leading suppliers.
We also ordered base units with pull out drawers and had these upgraded to the premium drawers that were featured in the showroom. the 'premium' drawers we received were nothing like the ones in the showroom.
Having contacted the Bolton Wren Kitchen showroom, we were told that this is the new improved specification and there's nothing that can be done! I pointed out that this isn't what we ordered, and that they still show the better spec'd units in their showroom.
Having done some research online I have now discovered that they've been doing this sort of thing for a good few months, surely this is false advertising?
I've been taking photos from different showrooms, and have details of a number of people who have the same issue and will be making a formal complaint to the OFT.
We also had a number of things missing from our order, and have had to wait over 4 weeks to get these items, costing me more money in rent.
I could have got the same kitchen from Howden's for a cheaper price, they're exactly the same units! I know this as I've compared my brothers units from Howden's to mine from Wren and there are no differences.
Don't fall for their dirty tricks and false advertising scam, go and get the same kitchen from Howden's, you'll be better of financially.
I don't work for Howden's, i'm just your average customer who feels cheated and lied to by Wren.
Looking for a large kitchen Franke sink and came across the Kitchen Appliance Centre. Found the product description really good, lots of products to chose from and a decent price. Took a chance by ordering it and was impressed by how quickly and smoothly the whole process was.
Even the delivery time slot was emailed to me and texted to my mobile and the product was delivered on time. Perfect!
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