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Reviews (1)

IronmongeryDirect

Selling HALF a hinge

Never in my 45 years in the construction Industary have i heard of someone selling Half a hinge as you did . I had a joiner Here Yesterday to hang Cabinet doors, and when he opened the packaging with hinges ( or should I say Half of the set of hinges in it) he and I could not believe it. I then had to phone you and spoke to a very nice man called Ben who has arranged to have the base plates for the hinges sent to me hopefully today then If they do arrive I have to phone the joiner again to hang the doors at a considerable cost to me ,I also lost out on the %20 of my next order with you . Speaking as a friend get a grip and believe me there is no such thing as SKY HOOKS
After me telling colleagues all about you !!!!!!!!!!!!!!!!

11 June 2013

Reply from IronmongeryDirect

Hi Vince,

Thank you for taking the time to speak to me today regarding the issue of the blum hinges.

As I explained, there are several types of the blum hinges, some come as a complete hinge and some come as replacement hinges only. I am sorry that although the information is on the website, it is perhaps not clear enough, I have passed this feedback onto our webteam to review.

I am glad that I was able to resolve the matter with you and I have refunded the cost of the mounting plates that you had to purchase.I hope we haven't caused too much inconvenience to you.

If you would like to talk to me again, please call me on 0808 168 2828, and I would be more than happy to talk to you.

Many thanks,

Joyce

Mr Vincent Mc Evoy´s profile

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Mr Vincent Mc Evoy
Reviewer
United Kingdom

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