My daughter received a Chad Valley toddler trampoline as a Christmas gift from a relative, and four months later it was falling apart - the trampoline bit was unraveling and pulling away from the border, so she couldn't use it any more. Pretty bad product life for a child's toy!
I contacted Argos several times, and each time all they ask is "did you buy it online or in store?" I reply (three times now) saying that it was purchased in store, but it was a gift and we don't have a receipt, so what are our options? Argos NEVER responds to my reply, so I'm not sure what to do with this faulty item. I even tried contacting through Facebook and Twitter, but they never respond after my initial comments.
I contacted Chad Valley, the manufacturer, and their only advice was to contact Argos, who "should be able to help." So no help at all from either Chad Valley or Argos. I will NOT be buying a Chad Valley product again, nor will I be shopping with Argos in the future.
I've been using Glasses Direct for a few years now, and their customer service is excellent. They are friendly on the phone and in emails, and they always get in touch quickly. The ability to try frames in your home before you commit to a purchase is a great benefit to this online retailer.
My negative feedback is that the website can sometimes be confusing when you are placing an order - I ordered 2-for-1 sunglasses and one of the pairs came without a tint. I sent them back, but they arrived without the tint again.
Despite this problem, I'm still really happy with Glasses Direct because there were no issues with returning the glasses (twice) to be corrected, and the customer service team were incredibly helpful and really quick with their assistance.
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