Thomas Söderlund´s profile

Reviews (2)

junkyard.se

Alltid 100%

Bra priser och regelbundna reor. Korta leveranstider och bra uppdateringar om din order.

INFURN.com

Updated: Really bad experiance, it was not fraud but very bad customer service

May review was removed due to wrong order number. My ordernumber at Infurn is AU-127201. Please check

I did order six Y-chairs, a lamp and a clock back in April 2012. And yes, I did know that there was long delivery terms. I initially got informed they were to be delivered in August. The delivery dates was then pushed to December ("did not pass their quality check" seen that a couple of times in other reviews) and then to March. About that time I had read all the negative reviews on Trustpilot and started to understand that my money was at risk here.
- After the stated 34 weeks I did ask for a refund in February 13th.
- At March 20th I did get in contact with them once again and got told "we will send a reminder to Finance department". Nothing happened.
- Contact again at April 29th and got told "we have had reorganizations at Finance, please wait one 2-3 weeks"
- Another contact at May 25th I once again received their standard answer "we have had reorganizations at Finance please wait 2-3 weeks"

By now you all know that nothing have happened. I have not received my money, nor update. Next step is the police.

Please do stay as far away from this company as you can. The do not deliver anything,

Update June 24th 2013:
After posting the review here at Trustpilot things started moving. Soon after I entered the review I was contacted by Infurn. Now I do now have received my money back. All-in-all a really bad experiance but I am very happy that the use of Trustpilot did result in the best possible way....to have my money returned. Big thanks for that.

I am hesitant in changing my rating of this company to two stars. I do a alot of web purchases every year, and this is my worst experience by far.

Stephen Frank Mortensen, Arnaud Decrooand Stopinfurn.com found this review useful

18 June 2013

Reply from Designfurn LTD (infurn.com)

Hello Mr Söderlund,

Further to your comments on Trustpilot, Thank you for taking the time to discuss your order.

Unfortunately, there was an issue with it which led to delays and your subsequent cancellation request. Although we acknowledge the experience was not a pleasant one for you, there is no theft or fraud involved.

Please accept our apologies for the difficulties you encountered, and as confirmed today in writing, steps have already been taken to rectify the situation for you, with full reimbursement.


Kind Regards
Valerie - Customer Services Adviser.




Thomas Söderlund´s profile

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Thomas Söderlund
Reviewer
1968
Stockholm, Sweden

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