Ian Lambert´s profile

Reviews (2)


Fast efficient delivery

Easy to order and delivery was promised on Friday in the next 24 hours (but not at the weekend) - the package promptly arrived on Saturday morning! Collected from the sorting office without difficulty on Monday morning.

identity the jewellers & Watch Shop

Even less impressed

To whom it may concern
No apology for how long this has taken? This was ordered for and paid for on 4 June - I e-mailed you about on the 7 June and you send me a standardised response saying it has been shipped on the 11 June?
What has gone wrong with your process - do you expect a positive response when asked on customer satisfaction?
Not impressed.
Ian Lambert

14 June 2013

Reply from identity the jewellers & Watch Shop

Hello Ian,

We apologise that the process seems to have gone wrong. I have just checked through the conversation history between us and yourself, and I can confirm that we tried to contact you soon after your purchase to notify you of the possible delay and gave you the option of a refund if that was what you would have preferred. Once again, we apologise for the delay, however please understand that we tried our hardest to ensure that delivery was made to you as soon as it could.

identity Webstore Team

Ian Lambert´s profile

profile image of Ian Lambert
Ian Lambert
Male, 1949
United Kingdom