James Johnson´s profile

Reviews (1)

Sigma Sport

Given the wrong information about the product I purchased.

Purchased a Zipp 900 clincher at a great price but I was unfortunately given the wrong information from the staff about which freehub body I needed to change the wheel from campy to Shimano.
This meant I unnecessarily purchased a freehub body from elsewhere costing me £6 postage to send back for a refund.
Communication with Sigma via email was slow and in the end I have gone elsewhere to sort the problem out and get the correct freehub body.
I wanted to really like shopping with Sigma Sport but will probably go back to Wiggle and Chain Reaction after this experience.

13 June 2013

Reply from Sigma Sport

Hi James,

Per our phone call, I apologise for the misleading information you were told about the wheel you bought, it was never our intention to give you the incorrect information.

I do hope you give us another opportunity again in the near future, and please accept my sincere apologies again for the mistake.

Kind regards,

Sigma Sport.

James Johnson´s profile

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James Johnson
Reviewer
United Kingdom

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