Gavin Trevena´s profile

Reviews (3)


Order not sent out, customer service clueless as to when it will

Absolute shocking company, ordered assassins creed 4 for PS4, not received or even dispatched 4 days after release, been on the live chat, email (which they do not respond to) and on the phone.

Getting the same response of issues in warehouse and that my order cannot be processed until its fixed, 5 days later issues have not been fixed! certainly no customer care their!

On each occasion of contact have been told i will hear a response via email or phone on what's going on, heard nothing, all contact has been by me calling up.

Worst part about my experience is that i have friends who ordered AFTER me and have already had their order fulfilled, how the hell does that work, shouldn't orders be sent out on a first come first serve basis.

Joke of a company!


Dont expect a fast response on refunds

Delivery was fast and as expected, but condition of some items were very poor.
Was paying using vouchers and it took over 2 weeks from the date vouchers were received for my credit card to be refunded. very poor

25 November 2013

Reply from CeX

Hi Gavin,

Thank you for submitting a review for CeX.

I apologise that we took too long to credit you for your vouchers, and that the condition of some items were below expectation.

We are aware of these issues, and are working towards a resolve. Thank you for letting us know!




Joke of a company - customer servce non existant

Tried contacting them over an issue i had with a transaction but months of emails have gone unanswered, this should not be legal!

I am out of pocket and paypal just ignore my attempts to contact at every turn.

Stephen Frank Mortensen found this review useful

Gavin Trevena´s profile

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Gavin Trevena
Macclesfield, United Kingdom