Reviews (1)

Jules B

Why is your returns process so complex?

The evening coat was beautifully made and arrived swiftly after my order. I could not work out if orchid was the colour midnight blue and when the garment arrived it was black and too small for me. The quality was high, the garment well made and if I had the right size I would have considered keeping it as it represented very good quality for the cost.

The returns process needed a log-in, a download and label print out and a payment plus take the parcel to a designated shop-too complex by far. For that reason I shall be cautious about making future orders for the inconvenience and time taken to complete the returns.

12 June 2013

Reply from JulesB Limited

Dear Juliet,

We are sorry to hear that our return policy was complex, to return an item back to us you need to get your return authorization number online, fill in your returns form. Details on how to return your order can be found on the below link:


We are registered with a delivery company called collect plus for those who do prefer this service but it is not a requirement for returns to be sent back with them. As long as your order is returned back to us within 7 working days you can return your order via Royal Mail, Courier or in store.

If you have any questions do not hesitate to contact us.

Kind Regards
Jules B


profile image of JULIET MARTIN
United Kingdom