Scott Bruce Lawson´s profile

Reviews (1)

T Mobile

Abysmal Customer Service and Constant Price Plan Increase ("Contract" indeed!?!?!)

I was fairly unimpressed with T-Mobile but they managed to hold onto me as a customer with a fair price plan. Less than a month into my new contract, I received a text telling me my price plan would increase by £1.18/month. I called their customer services to complain to be told by a very rude representative to "read your terms and conditions" which I did. I then tried to cancel my contract, as it stated in the terms and conditions that I have the right to do this without incurring any additional charges if in response to a price increase. The service I received from this point was worst than abysmal! I spoke to three reps including one supervisor, all of whom said they'd call me back when they'd looked into it....none did! I finally tracked down the supervisor who denied I'd ever received a text stating that the prices were to go up so I was unable to leave. I have NEVER received such bad customer service and will be leaving T-Mobile as soon as I can (NOT paying the £480 cancellation charge!!!)

Scott Bruce Lawson´s profile

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Scott Bruce Lawson
Birmingham, United Kingdom