My recent seasons case was meant to include a bonus bottle worth £10 as an incentive. It did not, I telephoned Laithwaites who apologised and said it would be sent out to me.
A few days later I received a letter asking me to contact them to update my card details, which I did. I also queried where my missing bottle was, Megan the agent had no record of my previous call, but said they would send this with my next case. I told her this was not good enough and was offered a £10.00 deduction from the payment I was due to make.
I accepted this. but surprise surprise no reduction was given.
Had a similar incident several years ago with Laithwaites, will never use them again . I do not like being lied to...
Decent product, although shirts take a lot of ironing.
Chinos good quality and nice feel.
Just annoyed that after buying two polo shirts, had I waited a few days would have got three for the same price, full marks to brook taverner for their marvellous customer service, who on seeing my review offered me a third one free.
Most appreciated, a very satisfied customer..Thank you .
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