Really bad Customer Service and poor service center. Bought Samsung Smart TV £900 in Jan'13 (good TV) but created a fault with in 5 months June'13 and called Samsung customer care and informed the fault got engineer visit and said Main PCB is faulty ( that means it was a manufacturing defect) but even though I wanted to replace it they only provided with repair which we accepted but after the repair now the picture is blurry, Tv don't connect with any of the network connected devices ( all Samsung devices) remote won't work properly. On next call the service center took TV to their center to inspect the fault but returned saying there is no fault in it even though the engineer who came to deliver tried to connect to my devices and failed and he wrote this same on the delivery note.
Later called Samsung but they are not ready to replace the Tv but to do another repair. I don't have any idea how many repairs do I need to carry on till my warranty ends and WHAT AFTER THAT??????
Last time when we called they said its because of Firmware upgrade need to be done but it already got the latest update.... and the update have to do with picture quality??????
Now today they booked another repair?????
I found the dealers "Currys" are much better than Samsung, They changed my TV straight away but for my bad luck I again chose another Samsung Tv which again became faulty with in 2 weeks and Curry's customer service is so good that they changed it again straight away. I think Samsung must learn from Curry's that how to deal with customers...Shame Samsung
I bought a Samsung Smart Tv from Currys for £900 in Jan 2013, which was having problem connecting to my network devices from starting so I waited for firmware update but even after latest firmware upgrade the problem still continues. Other than that the the tele is really slow, Smart hub don't connect, there is lag between changing channels, lag when accessing channel menu and the list goes on. When I called Samsung they send a engineer who said the main board of the tv need to change and ordered the part but I am really not happy with this repair as the tele is only 5 month old and I don't want a repaired one for the amount I paid for it. So when I contacted Curry's customer care regarding this and mentioned the SALE GOODS ACT as it not as its described at the time of sale and don't fit for purpose, the representative asked me to go to shop and speak to Manager which I did yesterday but he was not helpful at all not interested in me and keep saying its not their company policy. If its not then why the Customer Care representative asked me to speak to Manager at shop.... Do they have different policies in all stores and customer care??????? I'm going to complain this to consumer court in few days as I wrote a lettyer to them and head office... Lets see what they reply.
This is not the first issue I'm having with them, had problem with them before with my laptop as well. Hope I can give them less than 1 star..
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