Daniel Henly´s profile

Reviews (1)


Would not reinstate my review despite my proof of purchase

I posted a review of JulesB, criticising their excessive and wasteful packaging. This was very quickly removed from the site, citing a lack of proof of purchase. I immediately contacted Trustpilot, pointing out that they had solicited the review from me via email, that was only sent BECAUSE I had purchased from the trader. Nevertheless I offered to provide full documentation.

I heard nothing for three days, then received an email asking for proof of purchase. I sent a full copy of the invoice email received from the trader. Nothing heard for another three days. Received another message "reminding me" that I needed to send proof of purchase. Sent the invoice again. Heard nothing. A week later, the original review is still missing, and Trustpilot has not engaged me any further.

This should be a very simple system. You are either incompetent, or are being "encouraged" by the trader (JulesB) to remove anything other than sparkling reviews. Either way, you do not have my trust.

Marie Dupont, Mrs Sarah L Stewart, Georgios Tsialtas, Norm, Thierry Chams, Jon Montgomeryand Kc Chams found this review useful

Daniel Henly´s profile

profile image of Daniel Henly
Daniel Henly
United Kingdom