Helen Gordon´s profile

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Appalling Customer Service!!! Really, do not buy online from Debenhams

All seemed to go quite well with the online ordering process. However, the Returns Process is absolutely APPALLING. And believe me, I purchase a lot online and have never come across such diabolical service - as yet, nearly a month since returning the items, I have still not received a refund of nearly £82.00 for products that I did not even try on or even take out of the packaging - I am still on hold now on the phone - been holding for 11 mins and still waiting...... I have now been advised the monies are on 'their way'. 4 weeks since the items were collected and I am having to chase for the refunds. Really BAD!!!

Claire Clark found this review useful

Helen Gordon´s profile

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Helen Gordon
United Kingdom