Sarah DOONA´s profile

Reviews (1)

Still waiting for my item to arrive

I ordered a black Thomas Sabo leather bracelet a week ago and paid using Paypal. I have not received a delivery date yet. I am most disappointed

12 June 2013

Reply from Argento Contemporary Jewellery

Hi Sarah, that is very disappointing, your item was dispatched on Tuesday 04th June by Royal Mail Second Class Delivery and should have been with you by now. Second Class delivery usually takes 3-5 working days, following dispatch, but sometimes delays can occur, and even more rarely items can be lost in the postal service. We use Royal Mail as they have excellent statistics for speed of delivery and number of items actually delivered, but in the rare occasion when it goes wrong, it is our customers who suffer. Please accept my apologies that your item has been delayed, someone from our customer services team will be in contact with you tomorrow to advise what processes we will go through to ensure that you have this issue resolved.

Sarah DOONA´s profile

profile image of Sarah DOONA
United Kingdom