When we arrived at the entry stop the company representative was there and recognizable. He had trouble scanning our receipt and quickly called the office and straightened it out. We started on the Blue line which is a prerecorded and very easy to follow. We changed for the red line and got a knowledgeable speaker who had a great sense of humor. Most of our tour was with her until we exited for the boat ride. Again great speaker, plenty of seating, short wait good stop. We hopped back on the bus and rode to lunch then hopped back on to stop at the V&A from which we walked home. We got a good price on- line but it would have been worth the fee charged at the hotel. We're returning to London in October and will probably do it again.
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