Caroline Webb-Jones´ profile

Reviews (1)

David Shuttle

took a long time to receive items

took a long time for items to be received, but happy with items when they finally arrived

13 June 2013

Reply from David Shuttle

Dear Caroline Webb-Jones,

Thank you for taking the time to review the service we provided you on your last order. I am pleased to hear that the order has been safely received and the items are satisfactory to your requirements.

Meeting your expectations is our main priority and looking into your order this morning I can see that it was placed at 11pm on 27th May using our Standard Delivery Service. We quote that this service can take up to five working days for delivery. Your order was dispatched on the 31st May and DHL successfully delivered the parcel on the 3rd June, which was the fifth working day.

I am sorry if you were disappointed with this time frame as meeting your expectations is of paramount importance to us. For a quicker service I would recommend using our Next Working Day or Named Working Day delivery service should items be required sooner than five working days.

We endeavour to provide a 5 star service to all of our customers and apologise that we have not lived up to your expectations on this occasion.

Should you have any further questions or issues please do not hesitate to contact me on 01494 670961 or Mon Fri, 09.30-17.30.

Kindest Regards,

Lauren McNeil

Website Customer Services

Caroline Webb-Jones´ profile

profile image of Caroline Webb-Jones
Caroline Webb-Jones
United States