I will put this simply.
I rang up three, and after talking to someone (after a wait) I was put through to mobile broadband.
I was on hold for over 30 minutes, when someone did answer the phone, he simply introduced himself, after I asked why I had been on hold for so long, he simply said "OK _ What is the problem". So since he seemed so totally unapologetic I asked him his name - he then said his name was "James Bond" - proceeded to leave me on hold until I got an automated message saying the office had closed and that I should call back again tomorrow.
Now bear in mind the reason I was ringing Three in the first place was to query a refund which is owed to me because of their incompetence in the first place as over a year ago they didn't cancel my Mobile Broadband correctly.
As a customer I feel I have been patient but now I have been pushed beyond breaking point.
Fortunately after all my bad experiences with this company I decided it would be best to use the "record conversation" feature on my phone and now I have proof how bad their customer services is for the whole Internet to see. I'll be putting the audio file up on You tube - then maybe this disgraceful company will learn. After I raise a complaint for compensation, of course.
Avoid this company. They don't deserve your money.
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