The service charge for my tickets is a joke when you consider I have received no 'service' to speak of four days before the event for which tickets still have not arrived. It is unacceptable that Ticketmaster control when you are permitted to email them - five days before the event unless you will be travelling earlier. Your email will not submit if your event date is more than five days away and the holding email I received offered the absurd explanation that they are too swamped with events to deal with my enquiry right now, which is their problem for over-committing. Of course the email address is no-reply and the 'submit another question' option led me nowhere. Online reviews indicate that communication and the stress of last-minute or non-delivery of tickets has been an issue for a long time now and still they take no action to improve, opting to hide from customers unless you are purchasing tickets.
Their online FAQs and ticket dispatch updates still make no mention of my event, leaving no option but to try to call - pointless and expensive as I eventually got cut off because they are too busy to respond. Since I will be away from home in the three days prior to the event, it looks like I will not receive the tickets in time and called the venue for advice instead. Their response was instant and informative - a shame they are relying on Ticketmaster for distribution.
I did not select Ticketmaster in the first place when I bought the tickets back in March - the venue link took me to them, which is infuriating. I will never use this company again.
David Mason found this review useful
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