I bought a Scenic with a claimed mpg of 68.9 (it transpired that the car Renault supplied for testing is not actually available in the UK). The actual mpg turned out to be 46. when I complained to Renault UK they said that that figure is perfectly acceptable and refused to even look at the vehicle. so, if you want a car that drinks fuel at an alarmin grate the a Renault is for you. If you want a car manufacturer whose customer care motto is "P*** Off" then Renault is for you.
I have owned renauls now for 25 years - I will NEVER own another and would advise anyone contemplating doing so to avoid them with a barge pole.
After posting the following Customer Services contacted me and the issue was speedily resolved to my complete satisfaction.
I received my first coffee table in December and by the end of January splits had appeared on the top. A 'technician' was sent out late in February - it is very difficult to get a response from the company - who declared irreparable. I, foolishly, agreed to accept a replacement item which, when delivered, was split in several places. The table was collected and a refund promised. No refund appeared. OFL eventually processed the refund on 7th June. No such refund arrived. On contacting them today I was informed they only do a refund process once a week and, tough, I would have to wait until tomorrow for mine to be processed. I doubt I will ever see see any money from the company and today will be contacting my credit card provider for a refund from them. So be warned - if anything goes wrong you will really struggle to get any satisfaction and make sure you pay by credit card so that the payment is covered under Section 75 of the Consumer Credit Act 1974
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