Lisa ´s profile

Reviews (4)

Victoriaplum

DO NOT BUY FROM THEM!

I would not even give this company one star but cannot post the review without clicking the box.

I am now on my 4th attempt at trying to get all necessary parts to fit some shower doors ordered last year. I have had two incorrect shower doors and also now a delivery of missing parts. Sounds almost helpul apart from the parts were for a different door entirely. The company do not know the meaning of the words 'customer service'. I have so far only found one helpful lady there but when you call back they are not 'able to transfer calls'. Very strange..... and I have lost count of the time I have now spent on trying to get the correct items and£ wasted in aborted costs of wasted fitter days trying to get get the doors fitted and our shower back in use.

Save yourself the time and the £ and shop elsewhere.

Victoria Plumb

Will NEVER purchase from them again.

In July last year I ordered a set of sliding shower doors from Victoria Plumb.
Upon fitting them in December we found the wrong size door was inside the correctly labelled box.
Many phone calls later and a new order was raised in December but I had to wait weeks for a credit back for the original order. (I do not understand why I have to bankroll Victoria Plumbs mistakes?)

Upon trying to fit the new doors today 13/1 we discover not only have the wrong doors been shipped (now a different style altogether) but we are missing brackets to fit them to the walls and now have incurred yet another charge of a fitters wasted day due to Victoria Plumbs inability to ship correct items. Now awaiting a call back from them on the missing brackets.

I have NO faith in this organisations ability to supply the right items and would never purchase from them again.

14/1 - STILL awaiting a call back despite having called them now about 5 times over 24 hours. Their customer service is a disgrace. I also see other comments posted online have had feedback within a few hours, yet mine seems to be ignored....

21/1 - Finally was sent parts over the weekend but SUPRISE they dont actually fit the doors I have. Please can you contact me asap to arrange shipments of correct parts and I am still without a shower and am beyond frustrated with yor organisation..

22/1 - Have sent photos and full explanation of this weeks mess up by VP. Am told someone will call me back. Please can it be the lady I spoke to last week? She is the only person in your organisation who seems to have a clue what customer services is, even if she is not very good at sending the bits you actually need to make the shower doors stay on the wall..

14 January 2014

Reply from www.victoriaplumb.com

Dear Lisa

I apologise for the delay in responding their seemed to be a delay in this comment showing on our response screen. I have had a look in to your account and will respond directly to you regarding this order.

Please accept my apologies for the delayed response.

Kind Regards

Victoria Plumb
Customer Services Team

Victorian Plumbing

Good site - very poor service

Items arrived quickly and good quality. However on closer inspection upon installation they were the wrong size and not as ordered and I have been in a world of pain with this company ever since trying to resolve the matter.

Would never use them again now..

Doordeals Ltd

Very Happy

I bought a hardwood stable door from Doordeals. Quality of the door is good, and delivery was quick and efficient. When I rang with a query they were very helpful. I would shop with them again.

Lisa ´s profile

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Lisa
Reviewer
United Kingdom

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