I've order loads of off these guys over the years. I had a recent hiccup with regards to a return going missing. It took some sorting out but asos held true and returned my money. It was an instance that could happen to any company, unfortunate things happen. I don't often leave reviews however this instance inspired me to do so. Asos we're great, and they maintained a loyal customer. Full marks!
IT NEEDS TO BE COMMUNICATED HOW BAD THEIR SERVICE REALLY IS BEFORE MORE PEOPLE ARE EFFECTED!!! I QUESTION THE AUTHENTICITY OF THE POSITIVE REVIEWS HERE, EVERYONE I HAVE SPOKEN TO HAS BEEN BADLY EFFECTED BY ASPECT AND THEIR POOR SERVICE
I had aspect carry out several small jobs which were expensive but fine, I then requested a job to repair a faulty roller shutter in my flat. The 'engineers' literally destroyed the casing which the shutter was cased in as well as the curtains, they left the job looking as though a bomb had gone off. Not only was it incomprehensible how a so called tradesman could claim to be proud of his work when having left the job in such a terrible state but when intending to raise the issue I was also IGNORED FOR MORE THAN ONE MONTH before anyone from aspect would speak to me, they never returned my calls, not even once. I called almost every day for one month asking to speak to customer services and not a sales rep who 'couldn't help'). Once I finally managed to get hold of the head of windows and doors 'specialists', I was rudely called a liar and told to go away even after sending proof in the way of images both before and after the work was done. I wish I could upload the images on this site, it is shocking. I am currently pursuing legal advice…my advice to you is STAY AWAY..use trust a trader or rated people at least their feedback is genuine.
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