Clive Titmuss´ profile

Reviews (2)

Asos

A trust worthy, efficient service

I've order loads of off these guys over the years. I had a recent hiccup with regards to a return going missing. It took some sorting out but asos held true and returned my money. It was an instance that could happen to any company, unfortunate things happen. I don't often leave reviews however this instance inspired me to do so. Asos we're great, and they maintained a loyal customer. Full marks!

aspect.co.uk

Beware of these cowboys!

IT NEEDS TO BE COMMUNICATED HOW BAD THEIR SERVICE REALLY IS BEFORE MORE PEOPLE ARE EFFECTED!!! I QUESTION THE AUTHENTICITY OF THE POSITIVE REVIEWS HERE, EVERYONE I HAVE SPOKEN TO HAS BEEN BADLY EFFECTED BY ASPECT AND THEIR POOR SERVICE


I had aspect carry out several small jobs which were expensive but fine, I then requested a job to repair a faulty roller shutter in my flat. The 'engineers' literally destroyed the casing which the shutter was cased in as well as the curtains, they left the job looking as though a bomb had gone off. Not only was it incomprehensible how a so called tradesman could claim to be proud of his work when having left the job in such a terrible state but when intending to raise the issue I was also IGNORED FOR MORE THAN ONE MONTH before anyone from aspect would speak to me, they never returned my calls, not even once. I called almost every day for one month asking to speak to customer services and not a sales rep who 'couldn't help'). Once I finally managed to get hold of the head of windows and doors 'specialists', I was rudely called a liar and told to go away even after sending proof in the way of images both before and after the work was done. I wish I could upload the images on this site, it is shocking. I am currently pursuing legal advice…my advice to you is STAY AWAY..use trust a trader or rated people at least their feedback is genuine.

Deepak Mukerjeeand Fabio Sculaccianguille Selmi found this review useful

18 June 2013

Reply from aspect.co.uk

This is Will Davies, Managing Director of aspect.co.uk.

I would firstly like to say that websites like Qype and TrustPilot are completely impartial and independent. We have absolutely no control over what is posted and the reviews posted here, like yours, are genuine.

I am aware of your situation and want to apologise for it taking so long to completely resolve it. I understand that you have been in touch with our head of trade and the head of customer service. The best course of action is to continue to liaise via email or phone, I hope we can resolve this soon.

Thank you

Clive Titmuss´ profile

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Clive Titmuss
Reviewer
1983
London, United Kingdom

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