Clive West´s profile

Reviews (2)

British Corner Shop

When things go wrong

I always reckon that you can judge a company by the way they behave when something goes wrong. Do they blame the customer, try to sidestep everything, not understand you, send you off on a wild goose chase etc?

When I've had problems (broken goods, unhelpful couriers who expect two disabled people to drive into town and collect the boxes because they'd rather sit in the bar, things missing etc), BCS have always handled the situation effectively and sympathetically. They may not be the cheapest show in town but they're up there with the best. I'd recommend them to anyone.

23 July 2013

Reply from British Corner Shop

Hello Clive,

Thank you very much for you kind review of our service. With regards to product prices we have currently lowered over 700 products and will continue to lower even more over the next 6 months. Also our shipping is always something we are looking at improving and will keep our customers updated on latest shipping tariffs via our newsletter.

Regards

The BCS Team.

Exante Diet

Good product, shame about the delivery service

No complaints about the product - I'd recommend the powders to anyone. Unfortunately the courier service leaves a lot to be desired. I'm 100% disabled and my wife is over 60% disabled - both of us with spinal issues - and the courier does this to us:

http://italyhouse.wordpress.com/2013/06/11/the-courier-who-doesnt-deliver/

I'm going to drop a line to Extante telling them about it.

14 June 2013

Reply from Exante Diet

Hi Clive

I m sorry to read about the problems that you have had with the delivery of your order.
I will investigate further and get back to you.

Thanks Jeanette

Clive

Can you please check your account and your emails as I have sent you a personal email.

Thanks Jeanette

Clive West´s profile

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Clive West
Reviewer
United States

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