I ordered tickets for a Joe Satriani gig for the 17th june and after a move misplaced them, i looked on their site and it pointed me towards the 'ask a question' link which was useless as it will only let you send in queries for gigs that are up to 5 days in the future. Then after several failed emails and 8 days of trying to get through to their premium rate customer service number ,I was put on hold for 45 mins to be told we dont reissue or replace lost stolen or damaged tickets for unreserved seating, I then quoted my seat number (level 3 row GAO seats 201-202) to which i was simply told "we do not reissue or replace lost stolen or damaged tickets"
I asked to be put through to some one more senior and that person said "i do not like unhappy customers" but refused to offer any help or advice on what i could do.
i have spent several thousands of pounds for various gigs and events over the years, and feel disgusted to be fobbed off in such a way. It may also be worth noting at this point that not only am i down the £100 for the tickets , ive also had to pay x amount of pounds trying to simply get in touch....
IMPORTANT NOTE: It states in their terms and conditions that they reserve the right to cancel and withdraw tickets with no notice and no refund whenever they see fit, even if they have over sold the tickets.
Do not give them the time of day.
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