Paid in excess of £1500 to a well known internet company for a Cinelli carbon bike, when the rear dérailleur hanger failed, I contacted them for the spare part and received an email back informing me that they did not stock or could not order this part SORRY! very disappointing!. Next day I emailed Fatbirds and received a reply back immediately informing me they had contacted Cinelli UK and gave me photo and product code of the part I required allowing me to order it through their web site, part arrived within three days, bike back on the road, delighted WELL DONE FATBIRDS!
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