Ordered a Stumpy Evo using the interest free credit option. Whole ordering process was easy and bike was delivered quickly. Had problem with rebound on forks for sent them back using collect+ which was brilliant as I could drop them off at the newsagents at the bottom of the road late evening. Forks were sent to SRAM and sorted pretty quickly. My only gripe was that I sent an email to the info@tredz email account (about the forks) and got a bit of a snotty reply saying that I had used the wrong email address. I sent one back to this account stating that their website should be more specific and recommended a customer service course but heard nothing. If not for this slight annoyance, it would've been 5 stars :-)
First time customer but will be back. Boots are fantastic and price blows away anyone else on the internet.
This is only the second time I have used Merlin and I have to say that I am very impressed. My jacket was 10% cheaper than anywhere else I could find on the Internet and it was delivered the next day - outstanding!!
Ordered a Giro Remedy Carbon Helmet and it was by far the cheapest price on the Internet. Website was easy to use and payment page allowed Paypal which always makes it easier to order. My only minor niggle is that while there was an delivery ETA at point of order and a confirmation email when I paid, I didn't receive a despatch confirmation email which made it difficult to arrange to be at home to sign for the parcel.
That aside, I will definitely use fatbirds.co.uk again.
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