Happy with website experience, products, prices, packaging and comms, but slow delivery.
I placed an order at 11.30am on a Friday and paid extra for delivery described as soon as possible. A bit vague, so maybe I expected too much, but I assumed this would mean same day despatch. On Monday I received an email to say my order had been despatched. Tuesday morning I checked the courier website and my package had been loaded onto a vehicle at 7.40am for delivery that day. Nothing arrived, it turned up Wednesday instead. If I need something urgently in future I'll go elsewhere.
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