Douglas´ profile

Reviews (2)

Petplanet

Great prices, shame about delivery

The prices are great and the stock is extensive. If you're ordering small items and aren't in a rush then I’d fully recommend this place!
However I’ve made two big orders through them (2 cages and big bags of food) and both times I've had problems with delivery.

The first time Pet Planet only sent half of the cage as it was supposed to be in two boxes. It was sorted out eventually and they were apologetic, it’s just frustrating.

The second time the delivery got "lost" by City Link (which admittedly wasn't Pet Planets fault) even though I ordered next day delivery. Pet Planet did their best to sort it out but if you pay for next day delivery and wait in to receive the goods it’s a real pain when they don't arrive on time.

12 July 2013

Reply from Petplanet.co.uk

Please accept my sincere apologies for the problems encountered with the delivery of your recent order.

We always aim to give the best service possible to all our valued customers and it is very frustrating when our couriers let us down in this manner. Please be assured we shall bring this matter to the attention of our Account Manager with Citylink, who I am sure will take this up with the relevant depot.

I do hope this will not deter you from shopping with us in the future and, should you decide to do so, would ask you to place your order online in the normal manner and email me direct quoting the order number. denise@petplanet.co.uk and I will personally track your delivery.

Travel Nation

Great service and nice people.

Great service delivered via phone and email. Very easy to contact and nice people.
Seemed happy to talk through different options and ideas rather than some companies that insist you know everything before you speak to them.
Got a great deal on my trip as well.
Would wholeheartedly recommend.

Douglas´ profile

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Douglas
Reviewer
United Kingdom

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