The prices are great and the stock is extensive. If you're ordering small items and aren't in a rush then I’d fully recommend this place!
However I’ve made two big orders through them (2 cages and big bags of food) and both times I've had problems with delivery.
The first time Pet Planet only sent half of the cage as it was supposed to be in two boxes. It was sorted out eventually and they were apologetic, it’s just frustrating.
The second time the delivery got "lost" by City Link (which admittedly wasn't Pet Planets fault) even though I ordered next day delivery. Pet Planet did their best to sort it out but if you pay for next day delivery and wait in to receive the goods it’s a real pain when they don't arrive on time.
Great service delivered via phone and email. Very easy to contact and nice people.
Seemed happy to talk through different options and ideas rather than some companies that insist you know everything before you speak to them.
Got a great deal on my trip as well.
Would wholeheartedly recommend.
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