Will never use them again! I sent my item and paid for insurance.
The parcel (violin) was wrapped to the guidelines accept for one thing apparently. A violin case is not deemed sufficient for the protection of a violin although the definition states "a violin case is designed to hold and protect".
Although a violin case contains sponge to protect the violin from movement and bangs. They expect you to also squash newspaper shreds in where possible. So if you send your item in a protective container which is as good as a steel box it's not deemed as good as a cardboard box that has newspaper in it. Or look at it like this. If you have an instrument, throw away the case and buy a cardboard box and fill it out with newspaper shreds as it's more protective ESPECIALLY for shipping!!.
I think royal mail should have a word with the manufacturers of a musical instrument company and put their idea across of a new improved MORE SOLID option of transporting your instruments. A box which contains paper rather than a MANUFACTURED case that contains sponge!!
I sent it as follows. The violin was in it's original manufactured transport protective solid case. I then put bubble wrap around the case to protect the case from any scratches. I then put cardboard over the bubble wrap that then had fragile notes all over it.
The violin was worth £160 and now it's worth nothing. One of there staff must have jumped on it really hard. When i got the item back from royal mail declining a reimbursement i tested the packaging myself. I put all my 15 stone on it and it never broke. I even jumped up and down slightly. The guy/women from royal mail must have drove over it with the van then chucked it off a bridge. They must have budget cuts or something.
Is this the end of my claim? No it's just the start. I will follow this all the way to court and will try to publish the story in my local newspaper.
FOR ANYONE READING THIS CHECK OUT THE COLLECT + POSTAGE PRICES. THERE LITERALLY HALF THE PRICE WITH NO CUEING IN THE STUPID POST OFFICE.
ITS SO MUCH EASIER TOO!! YOU JUST DROP THE PARCEL AT YOUR LOCAL SHOP WHERE IT IS TRACKED ALL THE WAY!!
I'LL SAY IT AGAIN... FOR HALF THE PRICE.
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