Regus was a premier serviced office provider but have become too big to manage clients successfully and are losing clients daily. Their charges are not transparent when signing to join and its difficult to get out of a contract with them once signed. They sell themselves as great on customer service but many of the staff need training who look after the conference facilities etc. I'm middle ground on the offices and services and hope they improve.
Made seem to rely on automated process and less of real customer contact which leads to problems. To order, they have a system where you can ask questions on the item and they will respond. I entered a query on dimensions and heard nothing for 2 weeks and had to call the customer service line. They were sorry and rang through to head office to get the query answered and they couldn't do this without me chasing. They had sent an email and no one had replied to their own customer service team. Unbelievable! I then placed an order for a desk, chair and lamp. Got automated updates saying dispatched and one item did not arrive and got lost by their courier. I had to tell them this and they offered me £25 voucher for next purchase. The desk I ordered is now late on delivery and next estimated date is end of July and 8 weeks later than they had promised. To top it off I get this survey saying all my items have been delivered when I still have a desk and a lamp outstanding. Not sure if I should let them know that the automation has messed up again? You pay for what you get and so far service, delivery times and general poor customer service is off putting. Probably wont use again unless a real bargain price.
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