My photo book arrived in what appeared to be good condition. I put it aside as it was a birthday present. However when the book was opened for the first time, the spine creased badly and I was unhappy with book, on closer inspection it looked as if it had been bashed during postage. I emailed customer service who responded very quickly. Because there was a delay between the dispatch and my compliant I had to re-load the photo book onto their system, but the code given enabled me to place the order for free.
Replacement book arrived in perfect condition, and not creasing when opened. Can't fault them for service. Used them in the past and will use them again. I have tried a couple of other photo book websites but their software doesn't allow the manipulation and zooming in, placing of photos and text.
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