I bought a number of items from IWOOT in Feb 2010. One of the items became faulty after a month (colour changing shower head for £39.99) so I sent it back for a quick exchange. 5 months later and again a fault with the item but since I was eligible for A 1 year warranty, they authorised a return or replacement. I sent the shower head back in October 2010 and opted for a replacement. The product was not in stock so I opted to wait for a few weeks, I wish I had just requested a refund. I was then told that the product was still not in stock and I asked for a refund. This is when the company was taken over by the Hut group, bad timing for me. The company has gone down the pits. After 6 phone calls, 2 unanswered emails with proof of purchase and postage, between Nov 10-Jan 11, and being promised a refund, I still have not received it. I recently sent a letter to them and no response. Thank god I at least kept my old shower head as I would have had to fork out more money to buy a new one when I sent this faulty one back to IWOOT. Customer services seems to be run by a bunch of losers and I would not be surprised if they have been instructed by their bosses to promise all sorts and not deliver.
TRUST ME WHEN I SAY THIS COMPANY IS NOW RUN BY A BUNCH OF CROOKS ---- KEEP YOUR MONEY, THERE ARE OTHER FUN WEBSITES YOU CAN SHOP AT....
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