The holiday was booked with Alpha rooms in September 2012, fully paid by March 2013. When we arrived at our accommodation 25th May 2013, our 3 rooms had not been booked with the Riu Tropicana. Alpha rooms had not forward our booking details. Thankfully, they had some rooms, but we had to be allocated at the top end on the complex at the top of a hill. Had it been busy season, the gentleman at reception advised there may not have been any rooms as they were very booked up from the following week.!
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