Mary Dawson´s profile

Reviews (2)

Brook Taverner

order not received

my order, which i have paid next day delivery for, did not arrive; i have sent numerous emails with no reply

30 December 2013

Reply from brooktaverner.co.uk

Thank you for your review Mrs Dawson.

On investigation UK Mail have confirmed it was delivered for and signed for on the 17th December. I apologise that your emails have not been replied to but we have only just received the emails today as we were closed from the 23rd December until today and your emails were sent to us on the 26th and 28th December.

This matter is now being taken up with UK Mail and as per conversation we will discuss this with you as soon as they have updated us.

Kind regards
Julie Pearson/Customer Relations Manager

Wells Poultry Ltd

no item received

item not received on promised date

18 June 2013

Reply from Wells Poultry Ltd

We don't give a promised date but do give a time scale for delivery. Based on the timescale given the earliest delivery date would be after this review was written. We do offer an ASAP service which would have arrived earlier but this isn't the service requested.

This order was placed after the midday cut off on the 11th of June so began processing on the 12th.

The delivery service chosen was our non urgent service. This is expected to take up to 7 business days to arrive although typically arrives around 4-5 days. We would expect this parcel to be delivered between the 17th and 21st.

Updated 18/6/13 - parcel delivered on 17th as expected
http://www.city-link.co.uk/pod/podfrm.php?JobNo=FZI16106

Mary Dawson´s profile

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Mary Dawson
Reviewer
United Kingdom

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