Susan Edwards´ profile

Reviews (1)

Furniture Village

Misleading. Wouldn't touch with a bargepole!

I would never, ever, ever go near Furniture Village again. They sold me a bed for a lot of money (was enticed by one of their 'sales)...on the understanding that would get 20% VAT back on the full price of the orthopaedic bed. I got cold sweats at the price and tried to cancel on the Monday following the Saturday purchase - the salesperson was extremely rude and didn't want to know - what a difference from when they were trying to make a sale! Eventually, I capitulated, and agreed to go ahead with the delivery of the bed. I went in to ask about when to expect the VAT return and lo and behold, after the done deal, they mentioned that it would work out at 16.6% not 20% rebate rate. The VAT return came - FV had absolutely failed to tell me how the VAT would be calculated (e.g. that the VAT rebate did not apply to the headboard ) and yes, it was at 16.6% - which I now understand how it's calcualted. I phoned FV - their response? Not our problem - speak to HM Customs and Revenue. Very helpful - NOT. Surely as a salesperson you have a duty to be transparent and explain to the potential customer BEFORE they make the decision to purchase, what the VAT return would apply to and how much it would be. I suspect they do not understand the system themselves yet they are selling a product with this 'offer'.

18 June 2013

Reply from

Good afternoon,
It was not our intention to mislead, and apologies for any disappointment caused. You are eligible for VAT relief against purchases of beds,however headboards are considered an accessory item, and would not be authorised.

Can you let us know how to contact you, and we will certainly investigate the amount refunded to you.

Susan Edwards´ profile

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Susan Edwards
United Kingdom