I ordered two Boker UK carry pocket knife, knowing it was out if stock but being told online it would be , from memory, 7 to 10 days.
The actual delivery took closer to two months.
Although there was contact from the supplier,in the form of emails, I would expect some sort of inducement ( perhaps a promise of a discount off my next order?) following a delay of that magnitude!
Top marks for communication, top marks for speed of despatch when it finally arrived in stock, but poor marks for customer relations .
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