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Currys Unbelieveable poor custom service

Purchased Olympus D750 digital camera 12th April 2013
Noticed after a couple of weeks that battery was always flat when come to use it - did a test and found battery being drained whilst camera switched off.
Took it back on 12th May - told 'under 21 day return policy ' best they could offer was a repair.
Argued - and they changed the battery - sent away to test.
Still faulty returned - they sent it away - was told should be normally back with 7 to 10 days .

Went back after 10 days -told would take up to 28 days - really angry - asked to see manager and demanded a refund - would not budge.

Cannot believe stance taken on a £70 camera - that was clearly faulty when purchased.

Will definitely not be buying from DSG group again - absolutely gobsmacked!!
Its not like I have had 6 months !!!

After being a customer for over 35 years - can now see the attraction of Tesco / John Lewis etc... Wonder if they have taken this attitude since Comet folded and have less competition?

David Gange´s profile

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David Gange
United Kingdom