Mr Robin Bryon´s profile

Reviews (1)

IronmongeryDirect

A good company, nice people but lousy couriers XPD or whatever.

Ordered 6 rimlocks furniture and hinges for next day delivery, carpenter booked to fit doors following day.
Ironmongery D called, only 4 locks in stock no problem.
Couriers did not show and driver told a porky said he dropped a card as no one home. not true I was in waiting.
Courriers finally delivered 16:00 next day too late for chippie, that's going to cost me.
Emma at Ironmongery was lovely and did her best but please change your courriers.

17 June 2013

Reply from IronmongeryDirect

Hi Robin,

Thank you for taking the time to provide the feedback about the problems with the delivery.

I am disappointed to hear that the couriers stated that they had carded,when indeed they had not been at the property and certainly I will be passing on this information to the relevant Depot Manager to investigate.

I am glad to hear however that you have now received your goods but I am concerned that you may be out of pocket with regards to the cost of the chippie, if you would like to call me when it is convenient, I would like to discuss the matter with you further, my number is 0808 168 28 28.

Many thanks,

Joyce

Mr Robin Bryon´s profile

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Mr Robin Bryon
Reviewer
United Kingdom

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