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Simply Electronics Ltd.

You shouldn't touch them with an electric cattle prod

The prices are attractive, the service isn't.

Despite messaging them to confirm when and where the item was being sent from (I'm in the UK) they blatantly lied repeatedly by email and over the 'phone.

The item (a camera lens that was needed fairly promptly) was - eventually - sent from Hong Kong. By that time we'd already bought, paid for and had delivered ( to a remote part of Northern Ireland) another lens.

We refused to accept delivery of the lens from Hong Kong, which was returned and in fairness to the vendor the purchase price was refunded immediately.

They ought to be more honest about where the item is coming from and how long it will take to arrive.

24 June 2013

Reply from Simply Electronics Ltd.

Dear Sam,

While we understand your situation, please do note we advise customer 7-14 working days delivery prior to any purchase to better set our customers expectations prior to any purchase.

Given the order was placed on the 18th April and shipped by the 24th April, with delivery completed on the 6th May, we believe the set expectations were met (though admittedly order was slightly delayed whilst in transit with our couriers).

We hope to seek your further understanding, and will have your RMA request completed soon.

Regards,

Vanessa Carroll

Sam Long´s profile

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Sam Long
Reviewer
United States

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